• Issuance of Control Number: When you bring equipment for repair, you will be assigned a control number. This number will be required when picking up the repaired equipment.

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• Delivery of Repaired Equipment: The equipment will be delivered exclusively to the owner of the equipment, that is, to the person who took it to be repaired. If the owner cannot pick it up, he or she may authorize another person through a "Green Permit", which must be accompanied by a signed authorization and a copy of the identity card (DNI) of both the client and the authorized person. Only authorized technicians will deliver the equipment.

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• Repair Conditions: All electrical equipment or parts entering our laboratory are subject to wear and tear, and may exhibit additional failures during repair due to factors such as heat or handling during testing. In some cases, the initial failure will not be the only one affected, and other collateral failures may arise. The customer agrees that Tangerine Computer is not responsible for these additional problems.

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• Trial Period: All equipment received for repair or revision will be considered as used. Repaired equipment will be on trial for at least 24 hours after delivery. During this period, the customer accepts that the equipment or part may fail again. In such case, Tangerine Computer's liability is limited to a new repair, without covering inconveniences or collateral damages.

 

• Payment for Technical Services: Some mobile device repair services will be charged in advance. In addition, once the service is in process, it cannot be cancelled under any circumstances.

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• Repair Guarantee: For some services, a guarantee will be granted, the duration of which varies depending on the equipment and the type of repair. If the original fault persists, a refund of 50% of the value of the repair will be made. The guarantee will have a maximum term of 30 days, and will only be valid for the fault repaired by Tangerine Computer. This guarantee does not cover damage resulting from misuse, alterations by unauthorized third parties or non-payment of the agreed cost of the repair. The company reserves the right to modify the conditions of the guarantee in these cases.

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• IMPORTANT: Equipment Pickup Period: Once the customer has been informed of the repair or diagnosis of the equipment, the customer has a period of 30 calendar days to pick up the equipment or authorize its repair. After this period, the equipment will be considered abandoned, and Tangerine Computer is not responsible for equipment that is not picked up within this period, whether or not it is repaired.

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• Cost of Revisions: All revisions will have an affordable cost for the client, regardless of whether or not the equipment problem is resolved.

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• Promotions and Discounts: In case of promotions or discounts, only one (1) promotion per person will be allowed.

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• Repair Time: Inspections and repairs are performed on a first-come, first-serve basis, so the time required to complete the service may vary. Tangerine Computer is committed to providing the best technical service, so we ask for your patience.

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• Home Services: Home services will only be available in central areas, and the cost of the service will vary depending on the time elapsed until the completion of the repair.

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CYBERSECURITY SERVICES

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• Cybersecurity Consulting: We offer specialized advice and consulting to protect your company or personal equipment against digital threats. This includes vulnerability analysis, security audits, and customized recommendations to improve computer defenses.

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• Threat Protection: We provide solutions to prevent cyber attacks, such as malware, phishing, and ransomware. We implement advanced security software, firewalls, and encryption protocols to protect your sensitive information.

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• Network and System Security Maintenance: Our services include continuous monitoring and system maintenance to detect and prevent any security breaches. This covers both internal and external network security.

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• Training and Education: We offer cybersecurity training programs so that our clients understand the best practices and tools available to protect their devices and personal data.

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• Incident Response Plans: In the event of a security incident, we provide a detailed action plan to contain, mitigate, and resolve the problem quickly, minimizing the impact on your business or team.

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• Prices and Conditions: Cybersecurity services are subject to a personalized quote according to the client's needs. Rates vary depending on the complexity of the services required and the infrastructure to be protected. Each service includes a prior assessment and is carried out with the commitment to maintain the confidentiality of the information handled.

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• Disclaimers: Tangerine Computer is not responsible for damages arising from the failure to implement prior security measures or the misuse of the recommendations provided. The client is responsible for keeping the implemented security measures up to date and following the best practices suggested during the consultation.

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Acceptance of Conditions

By using our services, the client accepts the terms and conditions described in this document. Any modification will be notified and will come into effect once published on our website.

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1. Modification of Terms: Tangerine Computer reserves the right to modify these terms and conditions at any time, without prior notice. Modifications will be effective upon posting on the company's website.
    

2. Confidentiality: Tangerine Computer is committed to maintaining the confidentiality of our customers' personal information and sensitive data, both in the repair process and in cybersecurity services.