Payment Policies and Conditions

At Tangerine Computer, payment is made exclusively through bank deposits. To start the process, the client must contact us to receive the necessary information. Once the deposit has been made, it is essential that the client sends the proof of the transfer to our email for security reasons. Once the deposit has been confirmed in our account and the proof has been received, we will contact the client to coordinate the date and time of the equipment repair.

​A receipt will be issued before and after the repair. The preliminary invoice, which is an unsigned document, will serve as proof before the repair is made; however, it is important to note that Tangerine Computer is not responsible for damage prior to the service. Upon completion of the repair, a complete and signed invoice will be provided, which will include a warranty period that varies depending on the type of problem, with a maximum of 15 minutes. Again, we are not responsible for physical damage that the equipment may have before or after the service.

​It is crucial that the customer prints and signs both receipts and sends them to us by email. If these steps are not followed, Tangerine Computer will not be held responsible for claims related to damage, data loss or problems with the equipment, as well as the absence of warranty or refunds.
 

Regarding refunds, these are only applicable before the repair. If the customer decides to cancel the service and requests a refund, he or she must present the signed preliminary receipt. In this case, 15% of the total amount will be deducted for administrative expenses, and the refund receipt will subsequently be sent to your email. It should be noted that Tangerine Computer does not assume responsibility for damages or loss of funds once the corresponding refund has been made.